Refund policy

YOUR RIGHT TO CHANGE YOUR MIND

 

Our designs are standard products printed to order. They are not personalised to you, so your statutory right to cancel applies in full.

 

You have 14 days from the day you receive your order to tell us you want to cancel, and a further 14 days to send the items back. You do not need to give a reason. Email jameskennedy@me.com with your order number to start a return, and we will give you the return address — please do not send anything back before you have heard from us, or we may not be able to trace it.

 

Items must come back unworn, unwashed and in a saleable condition. We will refund the price you paid, and the standard delivery charge if you paid one, within 14 days of receiving the goods back.

 

RETURN POSTAGE

 

You pay the cost of returning items to us unless they are faulty, damaged or not what you ordered. We recommend a tracked service, because until the parcel reaches us it is your responsibility.

 

IF SOMETHING IS WRONG WITH YOUR ORDER

 

If an item arrives faulty, damaged, misprinted or simply is not the thing you ordered, that is on us, not you. Email jameskennedy@me.com within 30 days of receiving it, with your order number and a photograph of the problem. We will replace it or refund it in full, including delivery, and we will cover the cost of returning it if we need it back.

 

Nothing in this policy affects your rights under the Consumer Rights Act 2015 or the Consumer Contracts Regulations 2013.

 

SIZING

 

Every product page carries a size guide. Sizes vary between garments, so it is worth a look before ordering. Ordering the wrong size is a change-of-mind return rather than a fault, but it is still a return — see above.

 

REFUNDS

 

Refunds go back to the original payment method. Once we have issued one, how quickly it appears is down to your bank or card provider, usually within a few working days.